Apex taps M-Files to integrate service and information management

Apex Oil integrated M-Files with its enterprise service management solution Cherwell to improve user experience and document management company-wide.

The integration between M-Files and Cherwell uses a connector created by Prevolution, an M-Files partner with that also supported Apex Oil throughout the project.

The M-Files intelligent information management system works by classifying and organising documents and other information with metadata and relationships rather than storing them in traditional folders, sites or libraries.

This allows documents to be directly associated with objects and data managed in Cherwell, such as customers, incidents, projects and IT assets, enabling them to be accessed in context, within the Cherwell user interface.

One feature, the Intelligent Metadata Layer (IML), provides access to documents and information in other systems and repositories within the organisation, such as file shares and SharePoint sites, as well as CRM, ERP and legacy ECM systems, without the need for data migration.